GE6757 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3
OBJECTIVES :
• To facilitate the understanding of Quality Management principles and process.
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
UNIT II TQM PRINCIPLES 9
Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS AND TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.
UNIT IV TQM TOOLS AND TECHNIQUES II 9
Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 - ISO 9001-2008 Quality System - Elements, Documentation, Quality Auditing - QS 9000 - ISO 14000 - Concepts, Requirements and Benefits - TQM Implementation in manufacturing and service sectors..
OUTCOMES:
TOTAL: 45 PERIODS
• The student would be able to apply the tools and techniques of quality management to manufacturing and services processes.
TEXTBOOK:
1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third
Edition, Indian Reprint, 2006.
REFERENCES:
1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th
Edition, First Indian Edition, Cengage Learning, 2012.
2. Suganthi. L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt.
Ltd., 2006.
3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice
Hall (India) Pvt. Ltd., 2006.
OBJECTIVES :
• To facilitate the understanding of Quality Management principles and process.
UNIT I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
UNIT II TQM PRINCIPLES 9
Leadership - Strategic quality planning, Quality Councils - Employee involvement - Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen - Supplier partnership - Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS AND TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT - Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages, Types.
UNIT IV TQM TOOLS AND TECHNIQUES II 9
Control Charts - Process Capability - Concepts of Six Sigma - Quality Function Development (QFD) - Taguchi quality loss function - TPM - Concepts, improvement needs - Performance measures.
UNIT V QUALITY SYSTEMS 9
Need for ISO 9000 - ISO 9001-2008 Quality System - Elements, Documentation, Quality Auditing - QS 9000 - ISO 14000 - Concepts, Requirements and Benefits - TQM Implementation in manufacturing and service sectors..
OUTCOMES:
TOTAL: 45 PERIODS
• The student would be able to apply the tools and techniques of quality management to manufacturing and services processes.
TEXTBOOK:
1. Dale H. Besterfiled, et at., "Total quality Management", Pearson Education Asia, Third
Edition, Indian Reprint, 2006.
REFERENCES:
1. James R. Evans and William M. Lindsay, "The Management and Control of Quality", 8th
Edition, First Indian Edition, Cengage Learning, 2012.
2. Suganthi. L and Anand Samuel, "Total Quality Management", Prentice Hall (India) Pvt.
Ltd., 2006.
3. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases", Prentice
Hall (India) Pvt. Ltd., 2006.
